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FAQs

How do I enroll in Online Banking/Bill Pay?

You may enroll in Online Banking/Bill Pay by simply going to www.gothenburgstatebank.com any time after your account is active. Click here for more detailed online banking assistance.

How do I access the Mobile App?

Refer to our registration reference guide to get the mobile app for free. For other questions relating to our mobile app. refer here.

How do I make Mobile Deposits?

Click here for instructions and detailed FAQs. 

How do I re-order checks?

You may call the bank to re-order checks or they can be ordered online. Click here to order online. 

What are E-Statements?

E-Statements are your account statement(s) that are delivered to you electronically. Each month you are notified via e-mail that your statement is available. You then access your statement through a secure web site.

Is there a charge to access Online Banking/Bill Pay?

Online Banking is free for all accounts and gives you access to your accounts 24/7. Bill Pay is offered on all checking accounts and is FREE for all accounts currently offered. For Bill Pay fees on all other checking accounts (no longer offered), please inquire at the bank.

How far in advance should I schedule bill payments?

When making a bill payment from Gothenburg State Bank, you should schedule your payment at least 5-10 business days before you want your payee to receive payment.

What if I forget my password to Online Banking?

If you have forgotten your password you can click on the Gothenburg State Bank’s home page and on the right side of the page there is a "Forgot Password?" to reset it yourself – OR you may call 308-537-7181 Monday through Friday, 8am to 5pm CT and a Customer Service Representative will reset it for you.


Why has my online banking session timed out?

Your timeout period determines the amount of time between pages that your session is valid. Lower numbers offer more security while higher numbers offer more convenience. You can change your session time from 5 minutes which is the default to 20, 30, or 40 minutes. To do this go to the User Options tab while you are logged into your Online Banking session.

Can I download my bank information into QuickBooks or Quicken?

Yes, you can download your transactions into QuickBooks or Quicken (version 1999 or later) by clicking on “export” within online banking.

Can I transfer money between accounts Online?

You may transfer funds online between accounts that belong to you and are set up to do so.

Why did you place a hold on my deposit?

Gothenburg State Bank’s general policy is to make deposited funds available on the first business day we receive the deposit. In some cases, however, we place a “hold” on the funds. Common reasons for placing a hold on a check or deposit include, but are not limited to:

  • Accounts with frequent overdrafts
  • Accounts opened for a short time
  • High dollar deposits that exceed the total available balance in the account
  • Deposits of foreign currency
  • Deposits of checks that have already been returned unpaid
  • The financial institution that the check was drawn against has notified our bank that the check will be returned

How secure is mobile/text message banking?

All information transmitted between servers and the mobile devices is encrypted as with regular online banking. There is no difference between using a mobile device or a computer from your home.

What if I need a copy of my statement and I receive them electronically?

Your e-statements on available for access using the secure site for six months. We encourage you to save a copy to an external device or hard drive if you need them for future use. If you need statements beyond that you will need to call the bank to have a Customer Representative assist you. There may be a fee for printing statements which have been previously sent electronically.

Does my debit card have purchase limits?

Yes, your debit card is subject to daily purchase and cash/ATM withdrawal limits. The daily limit is $2,500 (total purchases) and the cash/ATM limit is $1,000 in 24 hours.

Is my account FDIC insured?

Yes. Please read here for details .

What happens if I lose my debit card?

Call the bank immediately at 308-537-7181. We will cancel the card and re-issue a new one. If you are using GSBs mobile app., you can deactivate your card the moment you realize it's been lost or stolen.

What different options are there to make my loan payments?

You can make payments online, set up an automatic payment from another Gothenburg State Bank account, or use a payment coupon book to make payment by mail or in person at bank.

What do I need to apply for consumer loan?

You will need to complete the information in the consumer loan credit application which includes: demographic info, employment information, proof of income, list of assets and debts, etc.

What do I need to apply for a mortgage loan?

You will need to complete the information in the mortgage loan application which includes: demographic info, employment information, list of assets and debts, etc. and also show proof of income.

What do I need to apply for an Ag loan?

Throughout the application process you will need to work with your Gothenburg State Bank loan officer to complete a Balance Sheet, Income/Expense Statement, and cashflow analysis.

How do I get a payoff figure for my loan

Please call 308-537-7181 and ask to speak with someone in the loan department.

What is a secured loan?

A secured loan is a loan where there is an asset of some type that is pledged to the bank. In the event the loan would default the bank would sell the asset to pay off the loan.

What can I use for collateral on a secured loan?

Types of collateral for secured loans include vehicle titles, certificates of deposit, equipment, real estate, and livestock.