Introducing chip technology -
confidence in a smarter world.
Visa chip-enabled debit cards are not only more secure, they are also simple to use. Chip cards and the terminal work together to protect in-store payments. A unique one-time code is generated behind-the-scenes each time the card is used at a chip-enabled terminal. This technology is becoming the new global standard in fraud protection.
Although chip cards are becoming more and more prevalent, some vendors may have chip reading terminals and some may not. So, as chip cards are transitioning, we encourage you to follow these simple steps:
- Always start by swiping your card first. If the terminal is chip-enabled, it will prompt you to insert it instead. If the terminal is NOT chip-enabled, continue as you normally would.
- If instructed to insert your card into the terminal, insert it and do not remove it.
- Follow the prompts on the screen to complete the transaction. Once the transaction is complete remove the card.
Facts about your new card:
What is a chip card, and why am I getting one?
Chip cards are payment cards that have an embedded chip for security. They offer you advanced security when you use them to pay in-store or at an ATM.
Why are chip card transactions more secure?
Chip card transactions offer you advanced security by making every transaction unique. And, your chip card is more difficult to counterfeit or copy by fraudsters. If the card data and one-time code are stolen, the information cannot be used to create counterfeit cards and commit fraud.
Where can I use my chip card?
Anywhere a credit/debit card terminal is located. We encourage you to always start by swiping your card and based on the terminal (chip-enabled or not chip-enabled) it will direct you if the card needs to be inserted. Chip cards are also widely used in international markets and are accepted in more than 80 countries.
Are there any situations where my chip card may not work when inserted into the chip terminal?
Yes. During the transition to chip-enabled card terminals, you may encounter the following situations:
- The chip terminal is installed, but not turned on. Some merchants are not yet allowing any chip cards to be inserted. This will occur frequently in the short-term while terminals are becoming chip-enabled. If you are unsure of the type of terminal being used, we recommend you start by swiping the card first and the machine (based on how it is set up) will direct you.
- The chip terminal is turned on for chip credit cards only. Some merchants are only allowing chip credit cards to be inserted and plan to allow chip debit cards at a later date. Your new GSB card is considered a chip debit card. If you insert your card and nothing happens, please swipe your card and complete your transaction. This does not mean there is anything wrong with the chip on your card.
Will anything change during my online purchases?
No, your online purchases will remain the same.